1. Who we are
Envol Peinture Inc. (“ENVOL Painting”) is a painting contractor holding RBQ licence 5875-0597-01, serving Montréal, Laval, the North Shore, the South Shore and the Eastern Townships.
Person responsible for the protection of personal information: ENVOL Painting’s management. For any question or request: (514) 778-9047 or envolpeinture@gmail.com.
2. What we collect
- What you give us: name, phone number, email, city and job address, type of project, timing, description, any photos you attach, and what you tell us on the phone or during the visit.
- What we record to serve you: notes from our calls, appointment date and time, quote, amount, photos and summaries of the work.
- Technical information: the page the request came from, language, where the request came from (for example an ad), the date and, only if you accepted cookies, the ad-click and browser identifiers provided by Meta and Google. We do not keep your IP address in clear text, only an encrypted fingerprint used to block abuse.
Cookies and advertising (only if you accept): if you click “Accept”, we use measurement and advertising tools from Meta (Facebook, Instagram) and Google. They record pages viewed, where the visit came from (for example an ad click) and your actions on the site, which lets us measure our ads and show you more relevant ones. If you send a request, we pass them the fact that a request was made, plus, in encrypted form (a fingerprint), your email and phone to match the request to the ad, then the stage reached (appointment, signed contract) and the contract amount. If you click “Decline”, none of these tools is loaded and nothing is passed on. You can change your mind at any time with the “Cookies” link at the bottom of every page. The form sends nothing until you click “Send”.
3. Why we use it
- To reply, give you a quote and plan the visit.
- To carry out, follow up and invoice the work, and to provide after-sales service and warranty.
- To meet our legal, tax and RBQ obligations.
- To measure where our requests come from so we can improve our service (overall statistics) and, with your consent only, to measure and personalise our ads.
We do not sell your information and do not use it for other purposes without your consent.
4. Your consent
By ticking the box and submitting the form, you agree that we may contact you about your request. You can withdraw this consent at any time (see “Your rights”). Photos of your home are used to prepare the quote and the work. We use them in our portfolio or online only with your written permission.
5. Who has access
Only people at ENVOL Painting who need it can access it, according to their role (owners, salespeople, installers). Installers see the contact details and address of the jobs assigned to them only.
We use service providers who process information on our behalf only:
- secure hosting of our data in Canada (Fly.io, Toronto region);
- email and text alerts to our team (Resend, Twilio);
- the company’s spreadsheet and calendar (Google Sheets, Google Calendar);
- measurement and advertising: Meta and Google, only if you accepted cookies;
- summaries of call notes by an artificial-intelligence tool (Anthropic): only the call notes and the request details are sent, and under their business terms they are not used to train those tools.
Some of these providers may process data outside Quebec or Canada, including in the United States. We limit what is sent to what is strictly necessary and require adequate protection. We do not share your information with other third parties unless the law requires it.
6. How long we keep it
- Requests that go no further: 24 months after the last contact, then deleted.
- Customers (signed contract): 7 years after the sale, for our tax obligations, warranty and after-sales service, then deleted or anonymised.
- Backups: kept 14 days, then erased.
You can ask for earlier deletion, subject to what the law requires us to keep.
7. How we protect it
Encrypted connection (HTTPS), individual password-protected accounts, role-based access, logs without personal information, daily backups, and photos deleted along with the request. If a confidentiality incident presents a risk of serious harm, we notify the Commission d’accès à l’information and the people concerned.
8. Your rights
At any time and free of charge, you may ask to access your information, have it corrected, withdraw your consent, have it deleted, or get a copy in a structured, commonly used format.
Write or call: (514) 778-9047 or envolpeinture@gmail.com. We reply within 30 days. If you are not satisfied with our answer, you may file a complaint with the Commission d’accès à l’information du Québec.
9. Changes
We may update this policy. The date at the top of the page shows the latest version.